Privacy policy

Effective: June 25, 2020 

Tokusen G.P. (the "Company " or "we") respect your privacy and are committed to protecting it by complying with this policy (the "Privacy Policy" or the " Policy").

This policy describes:

(a) how we collect, use, disclose, and protect the Personal Information of our customers and website users (" you ");
 
(b) describes the types of information we may collect from you or that you may provide when you visit the website www.tokusen.store (our " Website");
 
(c) our practices for collecting, using, maintaining, protecting, and disclosing that information.
 

Privacy laws in Quebec and in Canada generally define "Personal Information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person.

This policy applies to information we collect, use, or disclose about you:

(a) on this Website;
 
(b) in email, text, and other electronic messages between you and this Website;
 
(c) when you interact with our advertising and applications on third-party websites and services if those applications or advertising include links to this policy.
 

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time.

SECTION 1: INFORMATION WE COLLECT

Our Website is hosted on Shopify Inc. ("Shopify"). They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

The information we collect directly from you on or through our Website may include:

(a) information that you provide by filling in forms on our Website. This includes information provided at the time of ordering products and posting material. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website;

(b) records and copies of your correspondence (including email addresses), if you contact us;
 
(c) details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website; and
 
(d) your search queries on the Website.
 

You may also provide information to be published or displayed on public areas of the Website or transmitted to other users of the Website or third parties (collectively, " User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that unauthorized persons will not view your User Contributions. 

As a result, when you visit our Website, information about you and your device are automatically collected, including: 

(a) Personal Information, that we can reasonably use to directly or indirectly identify you, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, user name or other similar identifier, billing and account information, and any other identifier we may use to contact you;
 
(b) non-Personal Information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from Personal Information. For example, we may aggregate Personal Information to calculate the percentage of users accessing a specific Website feature;
 
(c) technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Website, and usage detail;
 
(d) order information, including your name, billing address, shipping address, email address, and phone number when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you. We refer to this information as "Order Information".
 

PAYMENT INFORMATION

When you make a purchase, any credit card information you provide as part of your payment information is collected and processed directly by our payment processor Stripe, Inc. ("Stripe") through their Stripe Checkout service ("Payment Information "). We at no time receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy here: https://www.shopify.com/legal/privacy.

We use Stripe to process payments in our online store. You can read more about how Stripe uses your Personal Information at stripe.com/ca/privacy.

We use PayPal Holdings, Inc. ("Paypal") as an alternative way of processing payments in our online store. You can read more about how PayPal uses your Personal Information at  https://www.paypal.com/ca/webapps/mpp/ua/privacy-full?locale.x=fr_CA.

We use Google Analytics to help us understand how our customers use our Website. You can read more about how Google uses your Personal Information at  google.com/intl/en/policies/privacy.

You can also opt-out of Google Analytics at: tools.google.com/dlpage/gaoptout.

As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe could be of interest to you. You can opt out of Facebook and Google targeted advertising at  https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen and https://adssettings.google.com/authenticated?hl=fr.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to court orders, search warrants or other lawful request for information we receive, or to otherwise protect our rights.

SECTION 4: TRANSFERRING YOUR PERSONAL INFORMATION

We may transfer Personal Information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep Personal Information confidential, use it only for the purposes for which we disclose it to them, and to process the Personal Information with the same standards set out in this policy.

We may process, store, and transfer your Personal Information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country.

By submitting your Personal Information or engaging with the Website, you consent to this transfer, storage, or processing.

SECTION 5: SECURITY

To protect your Personal Information, we use physical, electronic, and administrative measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The Shopify e-commerce platform that we use is certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards. Any payment transactions is encrypted using secure socket layer technology (SSL).

The safety and security of your information also depends on you. We urge you to be careful about giving out information in public areas of the Website like message boards, which any Website visitor can view.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

SECTION 6: DATA RETENTION

 Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

SECTION 7: ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

It is important that the Personal Information we hold about you is accurate and current. Please keep us informed if your Personal Information changes. By law you have the right to request access to and to correct the Personal Information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your Personal Information you may also send us an email at privacy@tokusen.store and request access to, correct, or delete any Personal Information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the Personal Information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the Personal Information that we hold about you, or we may have destroyed, erased, or made your Personal Information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your Personal Information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Website’s Terms of Use.

SECTION 8: WITHDRAWING YOUR CONSENT

Where you have provided your consent to the collection, use, and transfer of your Personal Information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at privacy@tokusen.store. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

SECTION 9: MINORS 

Our Website is not intended for children under 13 years of age.

SECTION 10: CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at:

Privacy Officer
privacy@tokusen.store
 

We have procedures in place to receive and respond to complaints or inquiries about our handling of Personal Information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact our Privacy Officer using the contact information listed above.

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